We pride ourselves on offering the gold-standard in customer service and want to be able to answer any questions you may have. Please review our most-asked questions below and reach out if you have any additional questions.
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When you call, please have ready: Recipient's address (no P.O. Boxes), zip code, and daytime phone number. The product name or item # you wish to order. Your credit card number and expiration date. Planned arrival week. To ensure availability of your item, order as early as possible.
HoneyBaked Ham is committed to the highest quality standard of freshness for each and every one of our products. In order to deliver a premium experience our products are shipped frozen and require a short delivery window to arrive frozen to partially thawed on your requested delivery date. Every package includes thawing and serving instructions as well as nutritional information.
When you place an order, we authorize your credit card to make sure sufficient credit is available and will process the actual payment closer to when your order is fulfilled. We only accept one credit card payment per order; however, a credit card can be combined with HoneyBaked Ham Gift Card(s). Please enter the Gift Cards first, and then your credit card.
We offer special promotions year-round and have sales on select items. Please check our Sale page for the most recent selection or subscribe to our email newsletter to receive exclusive offers.
HoneyBaked Ham understands the importance of providing complete and accurate product information. If you have any questions regarding products please call and we will be happy to help.
For all remainder unanswered please reach out to our Customer Care team and we will be happy to help.
If you wish to subscribe to our catalog mailing list please call our Customer Care team with your mailing address and during Holiday seasons (Easter, Thanksgiving, Christmas) we will send one to you. To be removed from our catalog mailings, please call our Customer Care team. Please view our Digital Catalog online for our most recent issue.View Digital Catalog
Our retail stores do not ship or receive online shipped products for pickup or local delivery. We offer fresh ready-to-serve ham and turkey breast in our retail stores and not all items listed on this shipping website are available in our retail locations. We suggest calling your local store to check availability. The hours for our retail stores vary by location.Find a Store
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For all other questions, please contact us by phone, email or submit a feedback ticket for follow up. Please have your order details ready and one of our friendly Customer Service Agents will be happy to help answer any questions. We're here to help: Mon-Fri 8am – 6pm EDT and Sat 10am - 4pm EDTContact Us