Frequently Asked Questions

We pride ourselves on offering the gold-standard in customer service and want to be able to answer any questions you may have. Please review our most-asked questions below and reach out if you have any additional questions.

ACCOUNT QUESTIONS

Create your "My Account" for a faster, convenient checkout. Manage all your payment options and address book.

















How do login/create an account?

Start by clicking "My Account" in the top right corner.



- Returning Customers: Enter your login information.



- New Customers: Create an account and take advantage of faster checkouts and other great benefits. Enter your information and select "Create an Account".How can I check my order status?

You can track the status of your order approximately 10 mins after it is placed. To track your order online please log in to your account. Your order will be updated once it ships with the tracking information in your "Order Overview" and/or under "Purchases".What if I forgot my password?

Click the "Forgot Password?" on the "My Account" page. Enter your email address and click "Send Email". You will receive an email with a temporary password. Return to the "My Account" page. Enter your email address and the temporary password. Click "Log In" then reset your password under the "Settings" area called "Update Your Password".

















How do I view my Wishlist or create one?

Add your items to your Wishlist by selecting "Add to Wishlist" located under on the Product Page under the "Add to Cart" button. You will be prompted to Login to your Account if you haven't logged in yet or "Create a New Account" to save your Wishlist. You can then add or edit your Wishlist in your account.Where can I update my account?

Login to your "My Account" to add/remove shipping and billing information for you and your recipients so you'll save time, every time you place an order.Do I have to create an account to checkout?

Yes, a HoneyBakedOnline.com account is required to place a shipped order. By creating an account, you’ll also be able to: track and view all of your orders, store payment for easy use during checkout, edit your account information such as payment methods and shipping addresses, manage email preferences, and quickly reorder items.

ORDERING QUESTIONS

When you call, please have ready: Recipient's address (no P.O. Boxes), zip code, and daytime phone number. The product name or item # you wish to order. Your credit card number and expiration date. Planned arrival week. To ensure availability of your item, order as early as possible.

















What happens after I place an order?

After your order is submitted, you'll receive an Order Confirmation. Please be sure to enter a valid email address when you provide your billing information. If you haven't received the email, you can try checking your spam folder and calling to ensure your order was received. Once processed you'll receive a Shipping Notification email 1-2-days before your requested delivery date.How can I open a charge account?

Charge accounts are available for corporate clients. For more information, please call 1.800.426.4438.Can I order in advance?

If you wish to place an order but delay its shipment to a later date, you can place your order up to 90 days in advance through our website or call 1-800-367-2426. Please ensure your method of payment will not expire by your expected delivery date.What is your Holiday cut off times?

Labor Day: Place your order by noon August 28th for the last Standard Delivery day to arrive August 31st. Rush shipping ends noon August 30th.

Thanksgiving: Place your order by noon November 13th for the last Standard Delivery day to arrive November 16th. Rush shipping ends noon November 15th.

Christmas: Place your order by noon December 18th for the last Standard Delivery day to arrive December 21th. Rush shipping ends noon December 20th.

New Year’s: Place your order by noon December 23rd for the last Standard Delivery day to arrive December 28th. Rush shipping ends noon December 27th.

















How do I place a large gift order or buy Gift Cards in bulk?

To purchase gift cards and larger orders in amounts over $1,000, please speak to one of our friendly Gift Experts for faster order processing at 1.800.426.4438 or email hamgift@hbham.com. Let us work personally with you to ensure a memorable gift.How do I change or cancel my order?

Please reach out to us immediately by calling 1-800-367-2426; some orders are processed 10-days out from the requested delivery date, especially during holiday seasons, and may not always be possible to cancel or change. We'll do our best to fulfill your request. At Honey Baked Ham, we promise to deliver products that help you enjoy life, one meal at a time. If our products are anything less than wonderful, we want to make it right – right away. This includes offering a refund, redelivery or comparable exchange on your order. What if the product I wanted is no longer available?

If an item is no longer in-stock or has been discontinued we can recommend a similar product. Products may come back in-stock at a later date. While supplies last.How can I reorder the same gift from last year(s)?

Login to your account or call 1-800-367-2426 to review your Purchase History and reorder past purchases. To make re-ordering more convenient, we can locate your previous orders, along with recipients' names, addresses, and items sent in your account.

SHIPPING QUESTIONS

HoneyBaked Ham is committed to the highest quality standard of freshness for each and every one of our products. In order to deliver a premium experience our products are shipped frozen and require a short delivery window to arrive frozen to partially thawed on your requested delivery date. Every package includes thawing and serving instructions as well as nutritional information.

















What are your shipping methods?

We offer Standard Shipping, Rush Shipping, and Special Day Shipping options. How does the order arrive?

Most products are shipped in 2-business days to arrive-by the date you specify. If there is a delay, we will notify you by email. Some items sent directly from our suppliers may arrive at a different time, and items ordered together might arrive in separate boxes.How do I ship to multiple addresses?

Proceed to your cart and checkout. Located at the top of the checkout page select I want to ship to multiple addresses. Add each shipping address with a gift message and delivery date.Do you ship outside the United States?

We ship to Canada, Alaska, Hawaii and Puerto Rico please call 1.800.367.7720 and we will be happy to assist you in completing your order; available during our normal business hours. Please note we have a limited product selection that can be shipped to these locations.Will UPS deliver to a P.O. Box?

Unfortunately, UPS is unable to deliver packages to the post office. If you are shipping to a small town without a physical street address, please call our customer service associates at 1.800.367.7720 for assistance.What if I am not home when they deliver my package?

They will leave it at the door without a signature. The only exceptions are if you live in an apartment or a non-release area.

















Can I have my order delivered at a specific time?

Shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window.Can I have my order delivered on a specific day?

Yes, once in the checkout you can select your requested delivery date in the Delivery Options area. We cannot ship products to arrive on Sundays.Do you ship to Military Bases, Hospitals, Dorms or Prisons?

We can deliver to a military base if we have a physical street address that is not a barracks. We can ship to employees of hospitals, colleges, prisons, etc. if we have a physical street address and contact name. We are not able to ship to residents of these facilities, as the package will be delivered to a mail room area and not properly refrigerated. We also are unable to ship to FPO or APO addresses at this time.Can I select to ship my order to the store for pickup or have my local store ship their products to me?

No, retail stores do not ship or receive online shipped products. This ensures the HoneyBaked standard of excellence. You are welcome to visit www.myhoneybakedstore.com to place an order to be picked up at your nearest Honey Baked Ham store.How does Gift Cards or eGift Cards ship?

Plastic Gift Cards ship USPS Ground at no charge but must have a 7-10 day business lead time ahead of your requested delivery date; if not a $5 charge will be applied. UPS Priority and Express Services are also available. eGift Cards will be sent as soon as possible. Typically, they are sent within 4 hours of processing but can take up to 24 hours. You will receive an email once the e-Gift Card has been sent.

BILLING QUESTIONS

When you place an order, we authorize your credit card to make sure sufficient credit is available and will process the actual payment closer to when your order is fulfilled. We only accept one credit card payment per order; however, a credit card can be combined with HoneyBaked Ham Gift Card(s). Please enter the Gift Cards first, and then your credit card.

















What payment types do you accept?

HoneyBakedOnline.com accepts Credit, Debit, HoneyBaked Ham Gift Cards (eGift Cards included). At checkout enter your American Express®, Discover®/Novus®, Mastercard®, Visa®. We also accept third-party gift cards from American Express, Discover, Visa and Mastercard. Please enter your HoneyBaked Ham Gift Card(s) first and if there is a remaining balance to be paid you can add a secondary form of payment.What should I do if my payment is declined?

Please check the information entered at checkout was accurate and try again. If you continue to have a decline please reach out to your issuing bank or try a different payment method. After your order has been received we may reach out that your order has a hold; please remember when ordering ahead to check that your expiration date is before your requested delivery date to avoid a delay on your order. Call 1.800.367.7720 to update your order with a new payment. We'll need the following information from you: The credit card number, expiration date and security code as well as your order number for faster service.When do you charge my payment for the order?

During non-holiday months we will process your order 30-business days before your requested delivery date. For Easter, Thanksgiving and Christmas peak months we will process order earlier from your requested delivery date to secure inventory and fulfillment due to holiday volume. EGift Card purchases are charged instantly.

















Do I have to pay sales tax?

Sales tax on the merchandise total is charged for items shipped to the following states: AL, AR, GA, IL, KS, KY, MD, MO, MS, NC, OH, OK, PA, TN, UT, VA, WA.Where do I update my billing payment or address?

You can change your billing address during secure checkout by editing your billing address on the payment page. You can also log in to your "My Account" and click "Settings" where you will see "Profile Information" to update your billing address and "Credit Cards" for the payment section.How do I check my Gift Card Balance?

Check Gift Card Balance by entering the Gift Card number and PIN (both numbers can be found on the back of the card or in your email for the eGift Card).Is your checkout secure?

Yes, we take all reasonable steps to protect our customers personal information against loss, misuse and alteration. We use encryption technology whenever receiving and transferring your personal information on our site. When you are viewing a page that is requesting personal information, the URL in the address bar at top of your browser will start with "https". This indicates your transaction session is secured through Secure Sockets Layer (SSL).

DISCOUNT QUESTIONS

We offer special promotions year-round and have sales on select items. Please check our Sale page for the most recent selection or subscribe to our email newsletter to receive exclusive offers.

















Do you offer discounts?

Yes, items purchased must match the promotional offer description and be within the expiration date. Offers cannot be applied to previous purchases. If the value of a coupon is greater than the purchase value of the item we do not give cash back nor do we apply any overages to the remaining items in the transaction. We have the right to refuse, or limit the use of any coupon. Discount not valid on gift cards or gift certificates. Discount does not apply to shipping and handling and is not valid with any other promotion or offer (unless a shipping promotion). Product prices do not include shipping and handling. Not all products available in retail stores. While supplies last. Only one discount may be applied per order and Retail Store coupons are not valid for online orders.How do I apply a discount coupon to my order?

Add items to your cart and proceed to checkout. In your cart, select "Have a promo code?" enter the promotional offer from your email, catalog or online offer and select apply. You'll see your discount applied to the left in the product summary area. Only one promo code can be applied. When this occurs, the best discount will be applied to your order. Promotion codes and discounts do not apply to sales tax, gift cards, and may not apply to some shipping and handling fees. Refer to the original promotional materials for more details. Retail Store coupons are not valid for online shipped orders.

















Do you offer Free Shipping?

At times we may offer a limited time Free Shipping offer on a selected delivery date. Valid for orders shipped to all 48 states - excluding Alaska, Hawaii, and APO/FPO addresses. Shipping offers are not valid on previous orders. Subscribe to be the first to know about Free or Discounted Shipping promotions.How do I subscribe to Special Offers?

You can sign up by entering your email address in the footer below. You will receive an email with 10% off your first order and additional marketing or promotional emails from HoneyBaked Ham. You may receive: Sales and special offers in store and online, product exclusives and interesting content. To make sure you receive our emails in your personal inbox (not bulk or junk folders), add HoneyBaked Ham [catalogservice@hbham.com] to your email address book. To make sure you receive our emails in your personal inbox (not bulk or junk folders), add Honey Baked Ham [catalogservice@hbham.com] to your email address book.

PRODUCT QUESTIONS

HoneyBaked Ham understands the importance of providing complete and accurate product information. If you have any questions regarding products please call and we will be happy to help.

















Where can I find nutritional information?

Nutritional information can be found online at the bottom of the HoneyBaked website in the footer or on the product package. For products picked up in a retail store, the nutritional information can be found on the product package or ask a store associate for more information.Do your products arrive frozen?

Every product follows a meticulous packing method including being individually frozen, boxed in our temperature control packaging and packed with ice packs to allow us to guarantee that your order will remain fresh and delicious during transit to arrive in cold condition. Should an error in shipping occur, please contact us immediately before consumption. How long does the product(s) take to thaw?

Each product varies, please see the product packaging for exact prepping instructions or find the product on our website for additional details. You can thaw your Honey Baked Hams® by placing it in the refrigerator 24 to 36 hours ahead of your planned serving time. The Honey Baked Hams® are fully cooked and ready to enjoy. Take the meat out of the refrigerator to stand at room temperature for at least 30 min before serving. Refrigerate unused portions immediately. Turkey Breast takes approximately 12-24 hours to thaw in the refrigerator. How long can I keep my ham or turkey in the refrigerator?

If kept in the refrigerator, Ham will stay fresh for 7 to 10 days and the Turkey Breast will stay fresh for 5 to 7 days.

















Do your hams or products have glutens in them?

All of our shipped hams, turkey breasts and whole turkeys are gluten-free! Please note: Products in our retail store are not produced in a gluten-free environment.What’s the difference between a Boneless Ham and a Bone-In Ham?

Both our Bone-In and Boneless Hams have the same authentic, unique, HoneyBaked slow-smoked flavor and tenderness, and both are hand-glazed and cured with 5 natural ingredients. Our Bone-In Honey Baked Hams are cooked longer in a smokehouse with a hardwood blend for up to 24 hours, yielding natural smoke flavor from real hickory and maple chips. Each Bone-In Ham is spiral-sliced around the bone while the Boneless Ham is sliced traditionally. Additionally, our Boneless Ham has slightly thinner slices and is a bit leaner with less fat. Our Boneless Ham maintains the same percentage of protein, fat and minerals as the original muscle did before we removed the bone. We recommend our Boneless Ham for more casual gatherings and the Bone-In for more formal larger gatherings.How should I slice my HoneyBaked Ham?

Honey Baked Hams® are pre-sliced, but you may also prefer to section the ham into smaller portions. Using a sharp knife, cut around the bone of the ham. Cut along the natural muscle line to remove the top section of slices. Cut straight down from the base of the bone to release remaining sections.Which flavor is better – the Smoked or Roasted Turkey Breast?

Each are delicious! If you are looking for a more traditional Turkey Breast taste then choose the Oven-Roasted. For a sweeter, smoky taste choose our Honey Baked Smoked Turkey Breast.

GENERAL QUESTIONS

For all remainder unanswered please reach out to our Customer Care team and we will be happy to help.

Catalog Requests

If you wish to subscribe to our catalog mailing list please call our Customer Care team with your mailing address and during Holiday seasons (Easter, Thanksgiving, Christmas) we will send one to you. To be removed from our catalog mailings, please call our Customer Care team. Please view our Digital Catalog online for our most recent issue.

View Digital Catalog

RETAIL STORE

Our retail stores do not ship or receive online shipped products for pickup or local delivery. We offer fresh ready-to-serve ham and turkey breast in our retail stores and not all items listed on this shipping website are available in our retail locations. We suggest calling your local store to check availability. The hours for our retail stores vary by location.

Find a Store

Contact Customer Care

For all other questions, please contact us by phone, email or submit a feedback ticket for follow up. Please have your order details ready and one of our friendly Customer Service Agents will be happy to help answer any questions. We're here to help: Mon-Fri 8am – 6pm EDT and Sat 10am - 4pm EDT

Contact Us